What our Customers say...


SERVPRO moved my stuff after my last apartment caught fire. They were quick to get the move scheduled. Luke Smith and his team did a great job of getting my stuff moved over to the new place. Nothing was broken or left behind. Easiest move ever.

I experienced a fire in my rental home, and SERVPRO responded quickly and professionally. They explained the process thoroughly, communicated effectively, and made me feel at ease. They handled both the fire and water cleanup, and even removed/stored my personal belongings. I highly recommend them for any emergency mitigation needs!

When the tenant two floors above me fell asleep with the water in the kitchen running (?!), my unit was completely soaked. My apartment management company contacted SERVPRO, and they immediately began walking me through the process. This was the first time I’ve ever had to deal with anything like this, and I am incredibly grateful for how patient, accommodating and understanding the team has been. Of course, an apartment flood and an unexpected move in the midst of a global pandemic was less than ideal, but Bryan, Jakob, and Colby made everything transparent and easy. I highly recommend this team! It’s clear this company hires smart people who value its customers.

Jakob came out for the walkthrough and left me feeling very comfortable with the process. Shout out to Carmen, Icela, Humberto, Manuel, Daniela and Eliza. They went way beyond what I was expecting to make sure the toxins from the kitchen fire are gone. Carmen also let me know they could help more once construction starts that I wouldn’t have thought of. Would totally recommend them.

We had the best experience using SERVPRO of Shoreline/Woodinville. Not only were they extremely professional but they were always on time and did a great job. The PM helped explain what would need to be done and walked me through the entire process. I am very impressed with them and the thorough work they did. Five Star service all around.

There aren't enough fantastic words to describe everyone at SERVPRO. From the crew who came to save me from mold while I had pneumonia, to Colby and Micah who brought clarity, compassion and organization at the most unsettling time; to Carmen, Humberto and Steve who went beyond the job and moved the replacement furniture that had accumulated in the garage, and all the others behind the scene, I am so grateful for everything you did to help me through a very stressful time. Carmen and crew were quick, professional, pleasant, and helpful. I really appreciate that they wore masks and gloves as I am in that vulnerable pool right now in my life. I hope to never have the need for their services any time soon. But if I did, I know that as soon as they answer my call for help they will be there to start helping put it all back together.

Within an hour of calling, they were at our home working to dry out our home from a leak. They were professional, courteous and empathetic towards our family. I would use them again and highly recommend them to anyone who needs their services. Thanks SERVPRO!

Update - SERVPRO contacted me and greatly adjusted the invoice after learning the facts about what equipment was used, what service were provided, and for how long. They also provided an excellent explanation as to the method and process for generating the initial estimate. I am glad they followed up. Perhaps I will use them again if needed.

We had our dishwasher supply line fail at our home and reached out to SERVPRO Shoreline/Woodinville for help. They arrived quickly, were extremely knowledgeable, and professional. The office staff was great with making sure that we were constantly informed of what was happening with our home and the process. I would defintely use this SERVPRO again should something occur at our home. They were excellent.

A water loss in your home is absolutely overwhelming and stressful as can be but nonetheless, SERVPRO of Shoreline/ Woodinville completely relieved all of my worries and made me feel very comfortable with the work performed and had outstanding communication throughout the entire process. I highly recommend reaching out to them for any water damage. Thank you to each person I spoke with at this branch and all of the help, I will definitely be returning!

Nate and his team were amazing. Before the water finished pouring through the ceiling (sprinkler systems going off three floors above) Nate and his team were there cleaning up the mess at 9 pm at night. The whole process was managed flawlessly by SERVPRO, including helping us find a great contractor. They moved out our things, stored them, cleaned and dried out our space with so much ease and efficiency. This team knows what they are doing and how to reassure the client during a very stressful event. I highly recommend you call them for your next unexpected challenge. Given that SERVPRO is franchised, I can't speak for the other teams - but the Shoreline/Woodinville team is amazing!

The team was absolutely amazing!! Carmen was fantastic as lead and her team of Eliza, Icela, Iris, Estevan, and Alma were incredible. They went above and beyond helping me with getting my house back after a fire caused a lot of smoke damage. They looked out for my best interest and made sure things were done efficiently and correctly. They went above and beyond each day doing things to make me feel more at home...even made my bed which almost made me cry after a long day (that someone would do that for me). Something little, but really touched me. I felt very cared for and knew I was in the best of hands. My house has never been cleaner. They do amazing work and are incredibly professional! I do not ever want to have another fire, but if I ever need help again I would call them in a heartbeat. Thank you!!!!

I highly recommend SERVPRO's services.  The SERVPRO team worked tirelessly to repair our apartment and did so in a timely and efficient manner.

Nate was the account manager overseeing the repairs in our building.  Nate immediately created an open line of communication and alleviated many concerns that we had about the process.  Nate always made himself available and was an absolute pleasure to work with.  His compassion was evident throughout the entire process and we are extremely grateful for all that he and his team did to fix our home.


Outstanding work, fast professional very hard working team.  Did a great job of deep cleaning after my fire. I would highly recommend this company and team for an after fire clean up for sure.

We had a fire in our clinic in March of 2016 and SERVPRO was quick to respond.  The guys did the demolition quick and were so kind.  Matt has been in communication with us the entire time from day one of taking on our job.  Because they did such a great job with the demo, we hired them to do the remodel as well.  They are getting the place up and ready as quick as they possibly can and of course staying in contact the whole time.  It's been a difficult time but dealing with the same guys from day one has made it much better!  If we've had any concerns we have felt comfortable enough to bring it to Matt or Brent's attention and they get right on it to fix it.  Would definitely recommend these guys!!!

Thanks for all your help getting my crawl space cleaned up after my sewer pipe broke! Ick! ..what an awful job, but the guys came in with smiles and got right down to business, never complaining at all! I certainly could not do that...so I applaud them! Everyone was so friendly and helpful and got the job done to my satisfaction. I will recommend you to anyone of my friends who need your services!

I can’t say how thankful I am for Travis and Megan at SERVPRO for making me feel so much better by handling the whole issue giving me some piece after a pipe leaked into my sons room flooding the floor. They took care of it as if I was family, I’m thankful for your professionalism and reliability! Highly recommend!!!

"A huge thank you to SERVPRO of Shoreline/Woodinville and SERVPRO of Seattle Northwest! We asked for help cleaning the front office and staff lounge chairs and you answered in record time! The staff was giddy and excited for clean chairs! Thank you for supporting the SES PTSA and teachers and staff at SES!”

Exceptional Service and pride !! I give SERVPRO of Woodinville 5 starts for being such a helpful and amazing company when our family needed it most. I had smoke damage and needed to be safe for my small child and family, The company took on the task quickly and efficiently. I could not believe how clean, safe, and fresh my home felt after returning to it, we would recommend this company to all our friends and family for any restoration need. Thank you Jacob and the SERVPRO team.

Had a fantastic experience with SERVPRO. The tech was on time, courteous and did an excellent job!! Highly recommended

One of the main reasons I keep coming back to SERVPRO when disaster strikes is that they stand behind their work and their word. Whether you manage five or five thousand homes, it's a relief to be able to respond effectively to an emergency by making just one well-placed phone call. Thanks SERVPRO!

amazing staff and company! When our cabin flooded we called them and they could not have done a more perfect job, and then once again when we had water damage at our home they helped us out and made the process so easy! We will always use this company and highly recommend their services!

Outstanding and incredibly fast results, Well worth cost!

Sam and team seemed to understand how stressful a time this was for our family.The compassion they showed meant a lot to our family. I am so grateful Sam and his team was assigned to our family. I wouldn't hesitate to Recommend SERVPRO to friends or acquaintances if, heaven forbid, they too go through a tragedy like ours.

This is written to compliment the crew that packed our belongings after a flood occurred. They worked steady, hard and still remained cheerful. They are dedicated to the customer and caring.

Very polite, direct and worked quickly. Kept inconvenience to me as low as possible.

This team was very easy to work with and made this situation way less traumatic than it was prior to their arrival.

They were perfect! Extremely nice, kept me updated.

Everything moved super fast, thanks for your help!

Excellent team members!

Sean was knowledgeable, friendly and courteous.

“What an improvement!"

Best service I've ever received. No improvements to be made.

Great guys!

Professional and Knowledgeable.